BRITE (Broward's Innovative Tool for Education) is the Enterprise Resource Planning (ERP) Department's IT project designed to bring one business system to Broward County Public Schools (BCPS). The three-year initiative replaces Broward's existing, independent business systems, some more than three decades old, with one integrated system.

Our challenge was to determine how to best utilize Web 2.0 and distance learning technologies to manage organizational change. At the same time, we wanted to implement a structured approach to training and transitioning individuals, teams, and the school organization from its current state to the desired future state.

In a concerted effort to identify and resolve end user issues resulting from the implementation of SAP 6.0, the BRITE Organizational Change Management Team combined the incidents recorded through the Support Center's Incident Management System with questions posted on our Training Blog to deliver just-in-time Elluminate Live!® sessions, offering solutions to these specifically reported concerns. Project team members were called into a session as needed to deliver their expert knowledge.

The application of this instructional tool for a Finance implementation has proved enormously beneficial. Elluminate Live! was a primary reason our project implementation was able to come in both within budget and in a timely fashion. Other departments within our Finance Unit are now looking at other ways to use Elluminate Live! to deliver and retrieve information from our employees out in the field.

The Enterprise Resource Planning Department of Broward County Public Schools was faced with the task of training approximately 37,000 end users to use SAP 6.0 in some capacity. Elluminate Live! enabled the project team to deliver training to literally hundreds of people at one time, demonstrating solutions to frequently asked questions, in a manner that could be archived and reviewed over and over again.

Elluminate Hero Daryl Diamond