Welcome to our Elluminate troubleshooting tool. The following questions will help troubleshoot the errors you are encountering and provide solutions to connect you to your session.

In order to participate in an Elluminate Live!™ session you will need to have the required software to launch the classroom.

Mac OS X and Sun Java Desktop users: Java Web Start™ is pre-installed, please click "Yes".
Have you downloaded and installed Java Web Start™
You can test your settings in the configuration room